Delivery Assurance

You will receive a tracking link by email following the shipment.

You will receive your order within a maximum period of 7 to 10 working days (excluding weekends and public holidays) after you have ordered on the site. A confirmation email with your tracking number will be sent to you as soon as your package is shipped from our warehouses.

We do our best to resolve the issues that our customers may encounter with their online purchases. If you still wish to receive a refund for your order, we can of course proceed with the refund, provided that the request is made within 30 days of the order date and that the product(s) in question are not on sale. For more information, please read more about our refund policy.

Open it in the presence of the delivery person to check if the product is damaged. If so, refuse it.
If the delivery person refuses to let you open the package, refuse it as well. The same checks should also be performed in case of pickup at the post office.

Depending on the return method chosen, you will need to allow 8 business days (excluding weekends and public holidays) for your package to reach our warehouse. Remember that the return remains your responsibility until it arrives at our warehouses, so always remember to request a proof of shipment to keep track of its progress. Once received, your return will be processed within 1 business day, and an email will be sent to confirm its proper receipt.

We apologize for the delay. Sometimes, international shipping can take longer than expected due to Customs control. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@bambidoo.fr